Losing patience
"I have been loyal Eagle Creek customer for over 15 years. I have referred others to purchase. In last 6 months that accounted for 3 large bags purchases of referrals and 1 for myself. In 2 of the 4 the Zipper has broke within the first 2-3 times of use. On one the was also discoloration of a blue bag and it looks dirty. I LOVE the wheels, and multiple handles. I have read reviews and have seen a drop in quality since the change in mgmt. I just sent a bag bad for Zipper repair, and now have to send a second. Although it's free, shipping is not so there is a cost to repair a 'new' bag."