Enjoy free standard shipping on orders exceeding $99. Your order subtotal must reach $99 or more to qualify for complimentary shipping.

Please note that all orders require an additional 1-2 business days for processing. Our business hours are Monday through Friday, 9 am to 5 pm EST, excluding holidays.

Once shipped, standard orders typically arrive within 5 business days, while expedited orders are delivered within 3 business days. During peak shipping periods, carriers may experience delays or missing shipment scans in transit, potentially impacting the estimated delivery date.


Our aim is your complete satisfaction. We have a no-obligation purchase policy allowing you to return your purchase within 30 days for a full refund. No need to provide a reason, but please cover the shipping cost for the return.

If the received goods aren't a perfect fit, simply return them in 'as new' condition (undamaged with original packaging and tags) within 30 days of receipt. We will refund your purchase cost via the original payment method.

To maintain the 'as new' condition, we recommend trying the items indoors first. Any use outdoors may result in scuffed feet, classifying the item as 'used' rather than 'as new.'

To initiate a return, click here to access the Return Portal.

Please allow a few days for your refund to process after receiving the goods.

In the unlikely event of a product fault or damaged goods, contact us before returning the item.

Sale items marked with a discount of 50% or greater are final sale and cannot be returned or exchanged.

Online Retailers

You can find our Eagle Creek products at the following ONLINE Dealers

Altitude Sports
Canada Luggage Depot