SHIPPING

We offer free standard shipping on orders over $99. Order subtotal must be $99 or more to receive free shipping.

All orders require an extra 1-2 business days to process. Business days are Monday through Friday, 9am-5pm EST (excluding holidays). 

Once shipped, standard orders will arrive within 5 business days and expedited orders will arrive within 3 business days. During times of high package volume, carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. 

 

RETURNS

We only want fully satisfied customers and therefore we have a no obligation purchase policy that allows you to return your purchase within 30 days for a FULL REFUND. You don’t need to tell us why, but you will need to cover the cost of shipping your product back to us.

If you feel the goods you receive are not for you, just return them in 'as new' condition (undamaged and with original packaging) within 30 days of receiving them and we will refund your purchase cost via the original payment method.

To ensure the goods remain in 'as new' condition, we recommend trying them inside your home first. Any use outside in the dirt will scuff the feet of the product and will render the item 'used' rather than 'as new'.

To initiate a return, please click here to access the Return Portal

Please allow a few days for your refund to be processed after we receive the goods. 

In the unlikely event of a product fault or damaged goods, please contact us before returning the item.

Online Retailers

You can find our Eagle Creek products at the following ONLINE Dealers

Altitude Sports
Canada Luggage Depot